FAQ English (Public)

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What if the airline contacts me directly?
When you have filed a claim with Claim Flights and the airline contacts you directly, you should contact Claim Flights immediately. You can reach us by e-ma...
Mon, 23 Nov, 2015 at 1:14 PM
What documents do I need to file a claim?
Claim Flights needs a copy of several travel documents (booking confirmation, (e)Tickets, boarding pass) before we can pursue a claim for you. You can uploa...
Sat, 7 Nov, 2015 at 9:27 PM
Can I claim when I waited over 3 hours at the departure but arrived in time?
No, you cannot claim a delay at the departure. If your flight starts late but arrives in time you do not have the right for a financial compensation. ...
Sat, 5 Mar, 2016 at 7:20 PM
Do I get my AirBerlin Flight Delay compensation after the bancruptcy of AirBerlin?
We do not take AirBerlin claims anymore but you can register for infos https://www.claimflights.co.uk/airlines/air-berlin and we inform you if we get money ...
Wed, 11 Oct, 2017 at 2:20 PM
How can I check my flight delay compensation amount?
You can check your compensation amount here: https://www.claimflights.co.uk/claim-now and find out if you can get money from the airline.  It take less ...
Wed, 11 Oct, 2017 at 1:58 PM
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Fri, 24 Jun, 2022 at 12:12 PM